How can we help you?
Questions about products
No, only for specially commissioned locking systems
Proper care and cleaning of surfaces or upholstery extends the service life of your quality product. We have compiled our recommendations for the most common surfaces for you here. Download cleaning recommendations.
König + Neurath products have multiple certifications in terms of pollutants, emissions, quality, durability and product safety. They therefore fulfil the highest national and international requirements. This means that the product portfolio is not only certified with the Blue Angel, but also with LEVEL3 and SCS Indoor Advantage Gold. In addition, the most important products have been tested by TÜV Rheinland LGA Products GmbH for safety, ergonomics, harmful substances and emissions. The product certificates can be found in the media database.
Relevant test standards for upholstered furniture are DIN EN 1021 Part 1 ("cigarette test") and 2 ("match test") as well as DIN 54341 ("paper cushion test"). Upholstery composites are classified according to DIN 66084 based on their burning behaviour.
We offer the following B1 fabric qualities for our seating furniture: ECONOMY 11, STANDARD 203, STANDARD 204 and STANDARD 901. The fabric sample cards be downloaded here
We provide you with the [relevant assembly instructions](https://www.koenig-neurath.com/en/medien#!upload_category/aJ4rwN5g/ in our media database to ensure professional assembly. Assembly videos are already available for some products.
The warranty period for office furniture, seating furniture and upholstered furniture is generally 5 years. For more information, please refer to our general terms and conditions or our guarantee conditions.
We provide you with an information card with the most important technical details for each product. You can find these in our media database
In our operating instructions, we give you a brief overview of the various setting options in our media database or you can download the instructions as a PDF directly from the desired product. [Operating videos]https://www.koenig-neurath.com/en/medien#!category/0pN2Az4l/upload_category/qP4MeA4Y/) are also available for some products.
EU Regulation 2023/988 (GPSR) is a new product safety regulation that will apply from 13 December 2024. It replaces the Product Safety Directive, tightens requirements for safety, traceability and market surveillance, and also includes online marketplaces. The aim is to protect consumers from unsafe products.
Yes.
The products are labelled using stickers.
Our products contain operating instructions with safety instructions, the manufacturer's address and contact information.
All warnings and safety instructions are available in German and English.
We carry out risk analyses for each product and implement measures to prevent or minimise hazards.
Risk analyses identify potential hazards; measures to minimise them are implemented and regularly reassessed.
We provide assembly instructions for each product group to ensure safe assembly.
A declaration of conformity for motorised tables confirms compliance with the applicable EU standards and is provided to you.
Each product is labelled with a unique identifier to ensure seamless traceability in the supply chain.
Retail partners should inform their customers about changes; major customers receive support in integrating the requirements.
Our product management team will be happy to answer any questions and provide information.
Service + Support
All products have a sticker with the relevant information for identification purposes. You will find the sticker on the underside of the table top, under the seat shell on the chair models, on the underside of the pay board on containers or on the inside of storage modules on the left-hand side or under the ceiling.
Your König + Neurath partner usually stocks wearing parts such as chair castors, gliders, armrests or seat cushions. Please contact our local K+N partner.
The operating instructions for the lockable storage systems and locker cabinets in fixed code or freecode mode are available here. You can find further instructions in our media database.
Project enquiries + planning
General questions
Proper care and cleaning of surfaces or upholstery extends the service life of your quality product. We have compiled our recommendations for the most common surfaces for you here. Download cleaning recommendations.
König + Neurath products have multiple certifications in terms of pollutants, emissions, quality, durability and product safety. They therefore fulfil the highest national and international requirements. This means that the product portfolio is not only certified with the Blue Angel, but also with LEVEL3 and SCS Indoor Advantage Gold. In addition, the most important products have been tested by TÜV Rheinland LGA Products GmbH for safety, ergonomics, harmful substances and emissions. The product certificates can be found in the media database.
The warranty period for office furniture, seating furniture and upholstered furniture is generally 5 years. For more information, please refer to our general terms and conditions or our guarantee conditions.
We are active in the B2B sector and sell our product solutions exclusively through our partner networks in Germany and neighbouring European countries. Please contact a partner in your area directly. Click here to search for a partner.
König + Neurath does not currently offer any rental or leasing concepts. Please contact our specialised partners.
The designation B1 ‘flame-retardant’ comes from DIN 4102 ‘Fire behaviour of building materials and components’. Various building material classes are defined there; flame-retardant building materials correspond to building material class B1. As can be seen from the designations, this is a classification of building materials, whereby individual materials are tested freely suspended in a test procedure. There is no B1 classification for complete office furniture, so none of our end products can fulfil the B1 requirement. There are separate test standards for furniture.
We offer the following B1 fabric qualities for our seating furniture: ECONOMY 11, STANDARD 203, STANDARD 204 and STANDARD 901. The fabric sample cards can be downloaded here
No. You can only have individual materials of the furniture tested. However, as these can interact in combination, B1 certification is not possible for an entire piece of furniture.
In Germany, upholstered composite tests are classified in DIN 66084. A distinction is made between three classes: Class P-a (highest requirement) Class P-a comprises upholstery composites that are resistant to the effects of a burning paper cushion (100 g) in accordance with DIN 54341. Class P-b (medium requirement) Class P-b comprises upholstery composites that are resistant to the effects of a butane gas flame (simulating a burning match) in accordance with DIN EN 1021-2 and fulfil the conditions of class P-c. Class P-c (lowest requirement) Class P-c comprises upholstery composites that are resistant to the effects of a smouldering cigarette in accordance with DIN EN 1021-1.
There are various international standards that apply to certain countries or entire regions. EN 1021-1 and 2 are standards that apply in the European Union and are suitable for upholstered furniture.
In principle, customisation is possible for every product.Please contact us personally so that we can check the fulfilment of your requirements.